Oh, I wish I'd Said...™
Ever left a conversation wishing you'd said something different? This fun and interactive workshop will give you industry specific real world tips on "what to say and do" when dealing with difficult people. Guaranteed to increase your confidence and decrease your blood pressure!
What's the BZZ About Customer Service..™.
What kind of Bzz Agents are your customers? Do you know your communication style - and how it impacts customer service? Do you really know what your customers want in the 21st century? And how to deliver? This humorous and interactive workshop has reality-based "how to's" in providing great customer service consistently.
What I really meant was...™
Reading minds not really working for you? Misunderstood? Feeling guilty when you say "No"? Not getting what you want, most of the time? This engaging and interactive workshop will explore communication - with a twist. Use these practical tips immediately and increase the odds of positive communication while decreasing miscommunication between co-workers, departments and customers.
X-treme Customer Service™
So you think you're pretty good at customer service? We'll take you to the next level and show you how to become a Customer Activist! This fun, fast-paced interactive workshop will have you on your feet as you learn what it takes to hear your customers consistently say, "Wow, your service was unbelievable - thank you!"
